30-Day Money-Back Guarantee & Return Policy
At DESDAYS, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return and refund process.
30-Day Return Window
You have 30 calendar days from the date your package is delivered to initiate a return or exchange.
Eligibility for Refunds & Returns
- Item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation email or order number) is required.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, please notify us within 7 days of delivery at support@desdays.com with photo/video evidence. We will promptly issue a free replacement or a 100% full refund at no additional cost to you.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed immediately back to your original payment method within 3–5 business days.